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If the icon is not covered by a red X, close Verex-ID and restart Verex-ID following the instructions in the attached PDF guide. ![]() #My scanner isnt working windowsIt runs as a Windows service in the background and is evidenced by a round icon in the Windows system tray in the lower right hand corner of the screen. Verex-ID is the recognition engine behind the Verex-ID system. If you had to adjust the settings, click on "Save", close the program and then re-open it. Check the settings in the Options tab of Verex-ID: Make sure only one instance is open - close the program completely (all the instances) and carefully re-open it.Ĥ. Having two instances open at the same time creates a conflict. Make sure only one instance of Verex-ID is running: #My scanner isnt working driversIf the device is not working properly, try installing the drivers as per the instructions in step #7.ģ. Device status should be "working properly". Right-click on M500 and click on "Properties". You should see M500 listed under "Jungo Connectivity". You will have to expand the section to see what's listed. To verify that the scanner is connected, go to Device Manager and look for "Jungo Connectivity". If you only have one port (for example, you are using a tablet), try unplugging the scanner and plugging it back in (close Verex-ID before you unplug and re-open it after your plug the scanner back in), or restart the computer with scanner unplugged as per the instructions in step #1. By plugging it into a different port, the computer recognizes it as new hardware and will start it as new. Make sure your scanner is properly connected to your computer: the cable should be plugged in DIRECTLY into the computer and not through a USB hub.Ĭlose the Verex-ID program and change the port that the scanner is plugged into on the computer. Unplugging the scanner and letting the computer restart without the scanner plugged in ensures that everything is ready to go before the scanner is plugged in. Turn the scanner back on and connect it to the computer. Your feedback helps us in improving and encourages us to write more blog posts like this one.Turn the scanner off and disconnect it from the computer. We also welcome any suggestions if you have for this blog. Like this post or drop a comment in the comment section below. You should be able to use your scanner without any further troubles after reading this post and of course performing given steps to fix the problem.ĭo let us know if this post was helpful in solving your problem or not. This post contains all the major steps which are required to fix the HP scanner not working issue. Still, if your scanner does not get fixed by reading this guide, then you can also contact the official website of HP Scanner support center. We are assured that HP scanner not working problem should be solved with the help of this blog post.
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